From first message to home again
No booking form, no account and no online payment. You contact us directly and we arrange everything in conversation.
Contact us
Call, or message us on Zalo, WhatsApp or Facebook. Tell us the hospital, the date and time, and what language support you need.
We confirm the plan and price
We reply with what is included, the price and where we will meet. Please contact us at least 24 hours ahead.
We meet you
Your companion meets you at your home, hotel or the hospital entrance, depending on the service you choose.
We stay with you through the visit
Registration, waiting, examination rooms, test payments and the pharmacy. We help explain what is said, with your consent.
We make sure you get home
We go over the next steps with you, such as the medicine schedule and follow-up dates, then see you safely on your way.
What you can count on
Price and time first
You know the price before the day, and we tell you early if the visit is likely to run long.
Your health data stays private
We use your health information and documents only to help with your visit. We never share, post or sell them.
Your documents come back to you
We keep your papers in order during the visit and hand them back right after each step. We photograph records only with your consent.
We are not doctors
We do not give medical advice, diagnosis or treatment, and we do not interpret test results. Please ask your doctor.
Frequently asked
Which hospitals can you go to?
Any hospital or clinic in Da Nang, public or private. Tell us where your appointment is and we will confirm.
Do you translate for the doctor?
We help with everyday communication, such as explaining what staff ask and what you want to say. We are not licensed medical interpreters, so for complex medical discussions the hospital may arrange its own interpreter.
Who pays the hospital?
You do. Hospital fees, tests and medicine are paid at the hospital by you at the real price. Our fee covers our companion service only.
Can you accompany a child or an older person?
Yes. Many of our visits are for older parents whose children are at work or abroad. A family member can arrange the visit for them.
How do I pay for your service?
We agree the price with you first and tell you how to pay when we confirm. There is no online payment on this website.
Do you share my medical information?
No. We keep it confidential and use it only to help with your visit.
How do I cancel or change my appointment?
Message or call us at least 24 hours before your visit. For changes within 24 hours, contact us and we will see what we can do.
How long does a visit take, and what if it runs longer?
The price covers about 3 to 4 hours. Each extra hour is 100,000 VND. Hospital waits vary, so we tell you if the visit is likely to run long.
Do I pay extra for English or Japanese?
It may. Language support in English or Japanese can include an additional translation fee, and we tell you the amount before the visit.
Ready when you are
Tell us when and where your appointment is. We will reply with a clear answer and price.
Contact us